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SHIPPING & RETURNS
RETURN AND EXCHANGE.
COVID-19 SHIPPING POLICY
Hence due to this extra work & under staffed channel partners we are facing a delay in pickups, deliveries and custom clearances for our shipments. Hence deliveries are taking longer in many cases then the usual.
What to expect –
- Delays in deliveries in some cities and countries for a few days.
- Same high quality goods and craftsmanship without any compromise.
- Highest hygiene & sanitation measures being taken in the workshop.
- Disinfecting the workshop every 4 hours.
- Regular screening and safety gear (masks, gloves) being provided to all staff members.
- Wrapping the box with a plastic sheet so it’s easier for customers to disinfect the outside box before opening the package.
- No visitors, customers or part time staff members allowed in the workshop.
- Only limited full time well screened staff members are allowed to craft goods currently.
Lifetime warranty is still applicable on all orders discounted or not.
Policy at the time of Discounts and promotions. (This policy is for regular holiday discounts and not Applicable at the Time of COVID 19, Please read above written policies in times when Covid 19 is prevalent.)
- We try our level best to fulfil orders at the earliest however because of the holiday rush please allow us to dispatch your goods within 4 to 12 days from the date of order (excluding Sundays or public holidays).
- You can exchange or refund your products even if you have bought the goods at the time of ongoing discounts or promotions. But the products with personalisation can not be exchanged or refunded and are considered final sales. (The shipping costs will be deducted from your balance payment in case of refund for non personalised/ stock goods)
- Your product is entitled to lifetime free repairs and all other warranties we offer even if you have bought the goods at the time of discounts or promotions.
Policy for non discounted products.
- We really hope that this never happens but in such an event where you need to return one of our products we will gladly refund the amount if the goods are returned in new condition and along with all tags and original packing within 10 days of receiving the product. Buyer will be responsible for all return shipping costs.
- If product is damaged/ used or soiled it will not be possible for us to accept those products as returns and will be sent back to customer.
- If product is of wrong color or size for you or you want to buy something else from the shop in place of product you received we will gladly exchange the product within 15 days from date of purchase of the product which is to be exchanged. Customer shall be responsible for return shipping of product to be exchanged and shipping for the new product.
- Exchange is allowed only once. If a product is exchanged for some other product from the shop then it will not be possible for us to exchange it again or to make a refund if product is already exchanged.
- Where provided, any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- Custom/ Personalised / modified products cannot be exchanged or returned as they are not our offering as stock products and personalized only for you and hence are not resalable.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
ORDER & SHIPPING PROCESS
- As soon you place your order, you will receive a confirmation email.
- Orders are dispatched from our workshop within 1-7 working days.
- As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents sites.
- For domestic shipments, please allow 3-5 working days from dispatch for your goods to arrive.
- For international shipments, please allow 3-15 working days from dispatch for your goods to arrive.
- In case of International deliveries different countries have different regulations and may charge some custom duties on products. So kindly contact your custom office to ask for any such charges as it will be borne by customers only.
CANCELLATION (only for non discounted items)
After having placed their order, customers may cancel their order within 12 Hours of placing the order. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.